This is Italy in a nutshell.   A colleague recently had her credit card information stolen.  Her Italian bank contacted her and said they had put a block on the card and gave her a list of suspicious expenditures which she confirmed were not hers.  Had this been in the US it would have pretty much ended there.  But no!  She then had to go to the local police station to report the crime.  She lives in the next town over from us, Troffarello.  Troffarello, though a town of 30,000+ people, only keeps its police and town offices open in the morning.  (cause no crimes are committed after lunch apparently) As this was impossible for her, she went to the police in our town after school.  There she took a number, waited for an hour or more whilst 3 employees drank coffee and discussed tomato sauce.  She finally got in to see an officer who took her report, writing by hand all the illegal charges made on her card.  He then stamped it a few times and told her to take it to the bank.  Mind you this is the same info the bank had sent her, which is how she had it in the first place.  But now it had pretty stamps!  Then the bank said she had to cut her card in half, take a picture of it, and send the photo to them.  This selfsame card they had just cancelled so it couldn’t have been used anyhow.  (Trust no one is the Italian motto.  Not even yourselves!)  Back and forth, back and forth.  Italy is redundancy taken to the highest power.   xxoo me